Returns at a glance
- Damaged, defective, broken or tampered item: email contact@satvaaura.in within 7 days of delivery with your order ID and photos/videos. Satv Aura pays return shipping, then sends a replacement (subject to stock) or a refund.
- Wrong item received: contact us immediately so we can make it right.
- Crystal authenticity concern: 15-Day Money-Back Guarantee — raise a request within 15 days of delivery, subject to verification.
- Bracelet breaks (elastic or thread): 6-month repair warranty from delivery. All original beads must be returned; courier charges both ways are paid by the customer.
- Not returnable: change of mind, customised or personalised items, sale items and gift cards. EU orders keep the 14-day cooling-off right where the law requires it.
The same summary appears on our Shipping & Delivery Policy. Full details are below.
15-Day Money-Back Guarantee — Crystal Authenticity
We stand behind the authenticity of our crystals.
If you have concerns about the authenticity of the crystals, you may raise a request within 15 days of delivery, subject to verification and the terms of this Return Policy.
This 15-Day Money-Back Guarantee applies specifically to concerns regarding the authenticity of the crystals.
Damages & Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We may request photographs, videos, or other relevant information to help us assess the issue.
6-Month Bracelet Repair Warranty
We provide a 6-month repair warranty on our bracelets from the date of delivery.
If your bracelet breaks or the elastic/thread becomes damaged during this period, we will repair and restring the bracelet, subject to the following conditions:
- All original beads must be available and returned to us. The warranty does not cover lost or missing beads.
- The warranty covers repair/restringing only and does not cover loss of the bracelet, missing beads, accidental damage to individual beads, or replacement with a new bracelet.
- The customer is responsible for shipping/courier charges both ways for sending the bracelet to us and receiving the repaired bracelet.
- Please contact us at contact@satvaaura.in before sending the bracelet. We will provide the necessary instructions.
- Bracelets sent to us without prior confirmation may not be accepted.
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Size Exchange Available: If the bracelet doesn’t fit your wrist, you can request a size exchange.
This repair warranty is separate from our 15-Day Money-Back Guarantee for Crystal Authenticity.
Exceptions / Non-Returnable Items
Certain products are not eligible for return, including customized, personalized, or specially made products.
Customized or personalized bracelets cannot be cancelled, returned, or exchanged once the order has been placed.
However, if you receive a customized or personalized item that is damaged, defective, or different from what you ordered, please contact us so we can review the issue.
Sale items and gift cards are also non-returnable.
Please contact us at contact@satvaaura.in if you have questions about whether your particular item is eligible for a return.
Exchanges
For eligible products, the fastest way to get the product you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Customized or personalized products are not eligible for exchange.
Order Cancellations
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been dispatched, it cannot be cancelled and will be governed by our Return Policy.
For Partial COD orders, the ₹199 advance is refundable only if the cancellation request is approved before dispatch.
Customized or personalized bracelet orders cannot be cancelled once the order has been placed.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, where required by applicable law.
Returned items must be in the same condition in which they were received, unworn or unused, with tags, and in their original packaging, along with the receipt or proof of purchase.
Any exceptions permitted under applicable law, including certain custom-made or personalized products, will continue to apply.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at contact@satvaaura.in.