Return, Refund & Warranty Policy

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@satvaaura.in.

Please note that returns will need to be sent to:

Satva Aura
Great Value Sharnam
Noida, Uttar Pradesh, 201301
India

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

You can always contact us for any return-related questions at contact@satvaaura.in.

15-Day Money-Back Guarantee — Crystal Authenticity

We stand behind the authenticity of our crystals.

If you have concerns about the authenticity of the crystals, you may raise a request within 15 days of delivery, subject to verification and the terms of this Return Policy.

This 15-Day Money-Back Guarantee is separate from our standard 7-day return policy and applies specifically to concerns regarding the authenticity of the crystals.

Damages & Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We may request photographs, videos, or other relevant information to help us assess the issue.

Exceptions / Non-Returnable Items

Certain products are not eligible for return, including customized, personalized, or specially made products.

Customized or personalized bracelets cannot be cancelled, returned, or exchanged once the order has been placed.

However, if you receive a customized or personalized item that is damaged, defective, or different from what you ordered, please contact us so we can review the issue.

Sale items and gift cards are also non-returnable.

Please contact us at contact@satvaaura.in if you have questions about whether your particular item is eligible for a return.

Exchanges

For eligible products, the fastest way to get the product you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Customized or personalized products are not eligible for exchange.

Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, it cannot be cancelled and will be governed by our Return Policy.

For Partial COD orders, the ₹100 advance is refundable only if the cancellation request is approved before dispatch.

Customized or personalized bracelet orders cannot be cancelled once the order has been placed.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, where required by applicable law.

Returned items must be in the same condition in which they were received, unworn or unused, with tags, and in their original packaging, along with the receipt or proof of purchase.

Any exceptions permitted under applicable law, including certain custom-made or personalized products, will continue to apply.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at contact@satvaaura.in.